Shipping and Returns
SHIPPING and RETURNS
All returns require a signed Return and Merchandise Authorization (RMA)
Email for RMA Number to Returns@Noisefreeheadphones.com
If your Email is not returned within 48 hours, then you may please call our SALES LINE at 1-888-262-1984 and request RMA number. Please send us your PO Number and Order Date as well as Product SKU to speed return process
When sending a RMA request please send PO number, Order Date, and state the reason for the request (Return to Stock or Defective)
Returns received without this authorization will not be accepted.
All RMAs are effective for 30 days only.
All returns must be returned to Noise Free Headphones with freight PREPAID.
Replacements will be sent with no freight expense to the customer.
Return Policies:
1. If you cannot ship the product back to us in resalable condition, it is missing parts, has a destroyed packing material, or it is a broken product, we will not accept the return, no returns, no exceptions.
2. If you have a truly defective product within the first 30 days, we will replace the product at no charge to you. Abuse or neglect of product will not be qualified reasons for a defective return. You cannot buy it, use it, and break it and then send it back for a refund
3. If you return the resable product within 30 days and wish to either upgrade or downgrade the purchase you will not be charged with restocking fees, but only shipping charges for the replacement item sent to you. Free shipping available on first purchase only
4. Any return with additional shipping cost paid (other than free ground) will not be refunded and be deducted from final refund payments. Next-Day shipping etc..
5. If a order is refused for delivery for any reason, Noise Free Headphones will be compensated for all paid shipping charges and a 15% restock fee accessed on refund payments.
6. The policy change to allow no restocking fees charged is to allow our customers to feel confident in their purchase, it is not to be used to try out products and return them without cost.
7. We welcome repeat customers, but if multiple purchases and returns are requested, we have the right to deny full credit returns and charge a 15% re-stocking fee if we believe a customer is abusing the system
8. Large orders or bulk shipment returns will be handled on a case by case basis, and may or may not be applicable to this return policy. Please contact us for specfics concerning your purchase.
All types of Freight charges will not be refunded
All items returned with missing parts will be charged a 15% remanufacturing fee, or may not be accepted for return.
Any Defective product can be returned within 30 days of sale, after making a RMA request for return.
After 30 days, all defective products must be returned to the manufacturer, under the specific warranty allowances.
If you need assistance with helping get proper address or phone numbers for warranty repairs on products you purchased from our company, contact us.
Requests for returns and repairs of non-sales from NoiseFreeHeadphones.com will not be honored. Contact your seller.
Defective products will be replaced at no charge within the 30 days, you are responsible for shipping back to our warehouse.
After 30 days the manufacturer warranty is applicable, no exceptions.
Upon receipt, we will credit your account for merchandise costs. Sending us the tracking number of the returns will expedite your return process.
Special orders or closeouts are not eligible for return for credit only defects. These will identified by special designation and are not common.
Returns will not be accepted after 30 days after sale, if you feel there is something we can help you with beyod that point, please email us.
RMA number must be printed clearly on outside carton, and all products must be securely protected in double packaging.
Items showing obvious signs of misuse, consumer abuse or commercial use are not eligible for return, no refunds are made until product return is inspected.
Certain items are not eligible for return to Noise Free Headphones, and must instead be handled directly with the manufacturer, these will designated prior to purchase.
These items are marked with an icon:
Allow up to two weeks for return processing,
No Cash Refunds will be allowed. Only Credit returns.
Credit only will be issued for the amount paid on the original invoice, not including additional shipping or fees. (overnight or second day)
Standard Delivery Orders will typically arrive within 4 to 7 business days (Monday through Friday, excluding holidays), following credit card authorization and verification.
Standard FEDEX delivery is available for shipping to Alaska, Hawaii, U.S. territories, P.O. boxes, Rural Routes, APO, or FPO addresses.
Please check with us for special shipping needs. Additional costs may be added to final sale.
FEDEX Ground Shipping is our prefered shipper, other shippers are available as well.
All Orders placed Monday through Friday (excluding holidays) before 6 pm CST will be shipped within 2 business days, pending credit card authorization and verification.
We determine the most efficient shipping carrier for your order. The carriers that may be used are: FedEx. and UPS and USPS
Delivery Time. We will send you tracking numbers so you can follow your purchase delivery.
If you're trying to estimate when a package will be delivered, consider the following:
Credit card authorization and address verification must be received prior to processing.
All orders placed by 6 pm CST will likely ship within the next two business days, if not the same day. If product is in stock
For Product Service Please check out
