Shipping and Returns
SHIPPING and RETURNS
All returns require a signed Return and Merchandise Authorization (RMA)
Email for RMA Number to Returns@Noisefreeheadphones.com
If your Email is not returned within 48 hours, then please call our SALES LINE at 1-888-262-1984 and request RMA number.
The SALES LINE will NOT provide the RMA.
Please send us your PO Number and Order Date as well as Product SKU to speed return process, and state the reason for the request(Return to Stock or Product is Defective)
Returns received without this authorization will not be accepted.
Returns made without authorization are subject to a 20% restocking fee charge plus any shipping charges paid for the order.
Returns shipped to wrong return address will incur additional charges
All RMAs are effective for 30 days only.
All returns must be returned at your own expense. This includes defective items.
Defective replacements will be shipped back to the customer at no expense.
Return Policies:
1. If you cannot ship the product back to us in resalable condition, if it is missing parts, has a destroyed packing material, or it is a broken abused product, we will not accept the return, no exceptions. However some packages have to be broken in order to get to the product. Please make every attempt to re-package those items to as close to original condition as possible. This saves everyone money because damaged good costs are passed on by the manufacturer with higher prices. This is true for our company as well.
2. If you have a truly defective product within the first 30 days, we will replace the product or offer another model. Abuse or neglect of product will not be qualified reasons for return.
3. If you return the product within 30 days of your purchase you will be charged with a 15% restocking fee, the option on whether we access the charge is management's choice if we are charged return fees from the manufacturer / supplier.
4. It is our honest effort to find the products that our customers will be most happy with and will offer the greatest benefit to them. This will be our most important goal in all of exchanges with our customers.
5. Free shipping is available on first purchase only, not applicable for replacement or upgrade orders.
6. Any return with additional shipping cost paid (other than free ground) will not be refunded and be deducted from final refund payments. Next-Day shipping and two-day and three day shipping rates are non-refundable.
7. If a order is refused for delivery for any reason, Noise Free Headphones will be compensated for all paid shipping charges and a 20% restock fee accessed on refund payments.
8. We welcome repeat customers, but if multiple purchases and returns are requested, we have the right to deny full credit returns and charge a 20% re-stocking fee.
9. Large orders or bulk shipment returns will be handled on a case by case basis, and may or may not be applicable to this return policy. Please contact us for specfics concerning your purchase. In most cases large orders are non-refundable because we have granted generous discounts to the order.
10. All types of Freight charges will not be refunded, and will not be shipped payment due.
11. All items returned with missing parts will be charged a 20% remanufacturing fee, or may not be accepted for return.
12. Any Defective product can be returned within 30 days of sale, after making a RMA request for return.
13. After 30 days, all defective products must be returned to the manufacturer, under the specific warranty allowances. Warranty information is available upon request.
14. If you need assistance with helping get proper address or phone numbers for warranty repairs on products you purchased from our company, please contact us via email first.
15. Requests for returns and repairs of non-sales from NoiseFreeHeadphones.com will not be honored. Contact your seller.
16. Defective products will be replaced at no charge within the 30 days, you are responsible for shipping back to our warehouse.
17. After 30 days the manufacturer warranty is applicable, no exceptions.
18. Upon receipt, we will credit your account for merchandise costs. Sending us the tracking number of the returns will expedite your return process.
19. Special orders or closeouts are not eligible for return for credit only defects. These will identified by special designation and are not common.
20. Returns will not be accepted after 30 days after sale, if you feel there is something we can help you with beyond that point, please email us.
21. RMA number must be printed clearly on outside carton, and all products must be securely protected in double packaging.
22. Items showing obvious signs of misuse, consumer abuse or commercial use are not eligible for return, no refunds are made until product return is inspected.
23. Certain items are not eligible for return to Noise Free Headphones, and must instead be handled directly with the manufacturer, For health reasons, in-ear headphones that have been opened may only be exchanged if defective and for the same item
24. If stock inventories become low, especially during peak buying periods, Noise Free Headphones will make arrangements for purchases from Third Party Sources. The policies of that vendor will supersede any return policy posted above. These are beyond our control, but we strive to make buying arrangements with companies that share our customer's best interests, however there are some businesses that have strict policies that cannot be waived or changed. We will seek to make accomodations in the unlikely event of a no-return policy.
If a product has been placed inside the Ear for example, for health reasons most manufacturers will not allow a return. Please ensure the product is correct, and works before placing IN EAR models inside your ears, as this will VOID any possibility of returning the product. On the Ear and Over the Ear products are not affected by this, but any product that touches the inner ear is considered un-healthy for return credit.
Credit Return Times
Allow up to two weeks for return processing, this is from the time we actually receive the product, not from the date when you ship it back.
No Cash Refunds will be allowed. Only Credit returns.
Credit only will be issued for the amount paid on the original invoice, not including additional shipping or fees. (overnight or second day, or 3 day)
Standard Delivery Orders will typically arrive within 3 to 4 business days (Monday through Friday, excluding holidays), following credit card authorization and verification.
Standard FEDEX / UPS delivery is available for shipping to Alaska, Hawaii, U.S. territories, P.O. boxes, Rural Routes, APO, or FPO addresses. Extra Costs for outside Conus
Please check with us for special shipping needs. Additional costs may be added to final sale. This may only apply for special orders, not regular shipping.
FEDEX Ground Shipping is our prefered shipper, other shippers are available as well including UPS and USPS.
All Orders placed Monday through Friday (excluding holidays) before 6 pm CST will be shipped within 2 business days, pending credit card authorization and verification, unless stock levels are exhausted and a ETA date will posted for the shipment.
We determine the most efficient shipping carrier for your order. The carriers that may be used are: FedEx. and UPS and USPS, but may include other shippers as well.
Delivery Time.
We will send you tracking numbers so you can follow your purchase delivery. However sometimes shipping numbers are not released immediately, please allow a reasonable amount of time before requesting a shipping number.
If you're trying to estimate when a package will be delivered, consider the following:
a. Credit card authorization and address verification must be received prior to processing.
b. All orders placed by 5 pm CST will likely ship within the next two business days, if not the same day. If product is in stock.
For Product Service: Please check out for Manufacturer information
